Account and sync
If notes are missing or not appearing across devices, include how you signed in and which device is affected. Humble Zen supports anonymous accounts as well as email, Google, and Apple sign-in.
Support
Calm, human support.
If something in Humble Zen is not working the way it should, email is the best place to reach us. We can help with account issues, imports, transcription, AI credits, purchases, privacy questions, and account deletion requests.
What we can help with
Common support topics.
The app is designed to stay simple, so the support page should be too. These are the most common categories to mention when you reach out.
Imports and transcription
Humble Zen can work with live recordings, audio and video files, PDFs, and YouTube links. If an import fails, send the source type, file format, and what happened on screen.
AI credits and purchases
Summaries, flashcards, quizzes, chat, and cheat sheets use AI credits. Transcription stays free. If a credit or purchase issue comes up, tell us which feature you used and what you expected to see.
Privacy and account deletion
Audio transcription runs on-device. When you use AI tools, only transcript text is sent for processing. If you need account deletion or privacy help, email support and we will take care of it.
What to include in your email
A few details make it much easier to troubleshoot quickly. Include whatever you have — no need to write a formal report.
- A short description of the issue and what you were trying to do
- Your iPhone model and iOS version, if relevant
- How you signed in: anonymous, email, Google, or Apple
- The source type involved: recording, audio file, video, PDF, or YouTube link
- A screenshot or screen recording if the issue is visible
Self-serve when it is faster
Some questions are answered more quickly in the docs and product pages below.
Read the FAQ Quick answers about pricing, privacy, AI credits, and supported formats. View pricing See the one-time Pro unlock and how AI credit packs work. Privacy policy Details on on-device transcription, sync, and data handling. Terms of service The short, plain-English legal terms for using the app.
Contact
[email protected]
Need a real answer?
Send a note to [email protected]. If the issue is tied to a specific recording, import, purchase, or account, mention that in the subject line so we can jump to the right place faster.